For more information on San Ramon Olympic Pool Registration, Schedule, Pricing, etc, click here.
For more information on Dougherty Valley Aquatic Center Registration, Schedule, Pricing, etc, click here.
Session Lesson Cancellation Policy:
Cancellation over 2 weeks before the date of session will receive full credit to their business account.
Cancellation within two weeks before the date of session will receive no credit or refund.
Weekly Lesson Cancellation Policy:
Weekly lessons are perpetual lessons. Weekly lessons are perpetual, ongoing lessons. Please note that you will be charged at the beginning of every month for the entire month of lessons. If you would not like to be charged for the following month’s lesson, please be sure to cancel by the end of the current month. Cancellation requests must be submitted by the last day of the current month to terminate recurring payment/membership for the following month. If your membership has not been cancelled by the 1st of the month, you are responsible for the entirety of that month.
*Cancellations must be made either in person via a hard copy or online here via an electronic copy.
Currently enrolled Swim School families may take up to four (4) makeup lessons for the summer for weekly classes missed due to life and family obligations. The makeup option expires 30 days following the missed class. Makeup lessons cannot be rescheduled and must be completed within seven (7) days from time of request. All makeup lessons are subject to availability and we cannot guarantee the same instructor.
Make-ups can be requested online here. You can search online for available slots for the Olympic Pool here and the Aquatic Center here. Makeup lessons can also be scheduled with the Service Center at San Ramon Olympic Pool 925-973-3241 and at Dougherty Valley Aquatic Center 925-973-3337.
If your class was canceled due to pool mishap or weather, you can opt for a makeup lesson.
This option assures that your child’s progress continues with no interruption. You may still opt for a credit for unplanned pool closures.
*Our Lessons Elite classes are not eligible for make up lessons.